Help Desk | Geek it Together, Inc.
Geek it Together, Inc
Help Desk | Geek it Together, Inc.
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4 - Low (Request) No or negligible impact to Client’s business. A request to change, modify, add, or remove a feature, service, or software. Minor issues and bugs, especially where a workaround exists. All requests that do not fit into Severity Levels 1 through 3. Examples: Install new software, New User Request, change system policy.
3 - Medium (Problem) Minor impact to Client’s business with non-critical, minor, or intermittent issues. An inconvenient workaround or no workaround exists. Some users are impacted or unable to perform their normal responsibilities. Example: Two users have lost access to the internet.
2 - High (Urgent) Significant impact to Client’s business due to consistent or major issues. An inconvenient workaround or no workaround exists. A high number of users are impacted or unable to perform their normal responsibilities. Example: Accounting department server is crashing periodically.
1 - Critical (Emergency) Complete loss of service critically impacting Client’s business where no workarounds exist. Example: Ecommerce company’s web server is down.
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